Privacy, cookies and data retention

Who we are

Time Football Academy (TFA) is the trading name of TIME FOOTBALL ACADEMY LTD, company no. 17529209, registered in England and Wales. The company is the data controller for the information described here.

Correspondence address: 10 William Street, Windsor, SL4 1BA.

For anything about your information, contact Milad Rakian at info@timefootballacademy.co.uk.

What we collect

When you register a child, we collect:

• your name, email address and mobile number
• an emergency contact: their name, relationship to the child and phone number
• each child's name, date of birth, chosen location and programme
• any medical conditions, allergies or support needs you tell us about
• whether a brother or sister is already a member, and their name
• your consent choices for each child: whether we may use their medical and support details, and whether we may use photos and video of them. Each is recorded separately with the date, time and the wording you saw, and earlier records are never changed
• your acceptance of the membership terms, with the date and the version you accepted
• technical details for security: a scrambled (hashed) form of your IP address, never the address itself, and your browser type

Other ways we collect information

• Enquiry forms: your name, email address, phone number if you give it, and what you tell us, such as your child's age, experience and what they want to work on.
• WhatsApp: if you message us, WhatsApp (owned by Meta) handles that conversation under its own privacy policy.
• Direct Debit: you give your bank details to GoCardless on its own secure pages, never to us or this website. We receive payment confirmations, not your bank details.
• Sessions: attendance, progress notes for your child's monthly report, and accident or incident records if something happens.

Why we use it, and our legal basis

Medical and support information

Health information is a special category of data, so we protect it more strictly.

It is stored only in our secure records, never in emails. Only the owner (and later an authorised operating manager) can see full records. Before each session, the coaches supervising your child receive only what they need to keep your child safe.

We use it only with your explicit consent. You can withdraw that consent at any time; we will then delete the details and talk with you about how to keep your child safe at sessions.

Who we share it with

We never sell your information or use it for advertising. We share it only with:

• Coaches supervising your child: first name, age group, emergency contact and relevant medical or support needs.
• Integ House, which builds and hosts this website and its records for us, under a written data-processing agreement.
• Microsoft (Azure), which stores the records in its UK South (London) data centre. Form submissions pass briefly through its West Europe (Netherlands) region on the way, encrypted, and are not stored there.
• Zoho, which provides our email, including the confirmation emails this website sends.
• GoCardless, which collects Direct Debit payments under its own privacy notice.
• Emergency services, if a child needs urgent help.
• Police, children’s social care or other authorities, where the law requires it or to protect a child.

Information stored outside the UK

Our records are stored in the UK. Some processing happens in the European Economic Area: form submissions passing through the Netherlands, and Zoho’s EU data centres for email. The UK recognises these countries as having adequate data protection.

How long we keep it

We delete or anonymise information once it is no longer needed. Our records are checked regularly against these periods. Anonymising means removing names and contact details, keeping only what can’t identify anyone.

How we keep it safe

• Everything is encrypted in transit (HTTPS) and while stored.
• Access to records is limited to named people and protected by sign-in.
• Medical details never appear in emails.
• IP addresses are scrambled before they are stored.

Your rights

You can ask to see the information we hold, have it corrected or deleted, restrict or object to how we use it, or receive a copy to take elsewhere. Where we rely on consent, such as for photos, you can withdraw it at any time; this doesn’t affect your child taking part.

Email info@timefootballacademy.co.uk. We reply within one month. Parents usually act for younger children; older children can ask about their own information too.

Cookies

This website sets no cookies and uses no analytics, advertising or tracking. Our fonts are hosted on our own website, so loading a page sends nothing to third parties.

Links to WhatsApp, Instagram and our partners’ websites take you to their sites, which have their own cookie policies.

Complaints

If you’re unhappy with how we handle your information, please tell us first at info@timefootballacademy.co.uk. You can also complain to the Information Commissioner’s Office (ICO): ico.org.uk or 0303 123 1113.

Changes

We will update this page if anything changes.