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Time FootballAcademy

Policies

Complaints

How to raise a concern or complaint with TFA, and what happens next.

Raising a complaint

  • Most concerns are best raised early and informally with the coach, or by messaging us on WhatsApp.
  • For a formal complaint, email info@timefootballacademy.co.uk with what happened, when, and what you would like us to do.
  • If your concern is about a child’s safety, don’t use this process. Follow our safeguarding policy instead.

What happens next

  • We acknowledge your complaint.
  • We look into it, talking to the people involved.
  • We give you a written response.

If you’re not satisfied

If TFA is affiliated to The FA, you can also contact Berks & Bucks FA. Complaints about personal information can go to the ICO (see our privacy policy).

Questions

If you have a question or concern, message us on WhatsApp 07403 05 7744.

Time Football Academy is the trading name of TIME FOOTBALL ACADEMY LTD, company no. 17529209, registered in England and Wales. Correspondence address: 10 William Street, Windsor, SL4 1BA.

Other policies